Mitch was present throughout the entire process; purchase, set up, and installation. He answered questions and took care of any concerns we faced, he even exchanged out a portable cart for our batch freezer to utilize our space more efficiently. He constantly checked in with us during the season to make sure all pieces were running properly, and assisting us in fine tuning the equipment to our specific requirements. Mitch is truly a man of integrity. He has gone above and beyond what one would expect. In all of our years of business, this was one of the easiest purchases we have ever experienced.