Read what our customers say about us!
Midwest is known for having exceptional equipment and customer service. They are relationship people and we love that! Our experience with Tom, John, and the whole Midwest team has been wonderful. They do a great job of providing on time delivery, fast installs, and equipment training. Midwest also successfully provides ongoing service for all of our locations. Lion’s Choice is a St Louis based brand that has been around over 50 years and we are proud to have a brand partner like Midwest Equipment Company.
District Manager, Lion’s Choice Restaurants
When I make a big purchase, I like to poll my fellow friends, family & customers! I reached out to social media and asked two questions: If you were to choose slushy machine or soft serve ice cream which would you prefer? And whom would you contact for your purchase? Mitch with Midwest Equipment was mentioned (more than once!), so I got contact information and made the call! I couldn’t have been happier with making that decision. My personal experience has been amazing! I wish all commercial equipment purchases could be this seamless! Mitch met with me at Logan’s and answered every question I had. What is the return on investment? How expensive is the machine? Do you have a payment plan? I loved the customer service, equipment and the return on investment. I got such a great vibe from Mitch that I decided that same day to purchase a soft serve machine. We scheduled the installation appointment and everything went so quickly! Mitch came out with the installer to make sure everything went smoothly, he stayed for staff training and was great about answering questions (sometimes the same questions twice!). We are BEYOND satisfied with our purchase! Mitch is only a phone call away if we need him. And the service team, I have only needed to call once, was great! They showed up within 24 hours to make a small adjustment and we have had no issues since! Our business has increased because of this purchase. We are now able to make milkshakes, alcoholic ice cream drinks, unique desserts and so much more! All things we did not have before this soft serve machine! I recommend Mitch with MEC to everyone I meet that has interest in soft serve ice cream and slushy machines. The slushy machine is on our “wants list”, someday we will have one. And we will go through MEC when we make that purchase!
Logans in Freeport, IL
The professionals at Midwest know customer support; they anticipate your needs and address your concerns exceptionally well. Moreover, they really stand behind their products; for example, Brian, a technician at Midwest, and Mitch, a regional sales manager, recently went above and beyond in analyzing an issue with my equipment and ultimately correcting the problem. They exhibited a total can-do attitude and worked with my schedule. These professionals did not make me feel like a garden variety customer; instead, I felt like an invited guest of Midwest with almost white-glove like treatment. In that one instance, Brian and Mitch solidified my confidence in Midwest as home-town professional company who puts customers first, always. I can certainly rely upon Midwest, thank you!
Colonel James M. Durant III, USAF Ret.
Midwest Equipment Company over the past 10 years has been a tremendous partner. In the spring of 2017, Raging Waves purchased a new Taylor 8756 soft serve machine, we could not be happier with our decision. After speaking with Mitch Brechon at MEC I could tell that they truly believed and stood by the products they offered and sold. Mitch was with us every step of the way in making sure the agreement we put in place was being followed. He even personally came out to ensure the install went smoothly and that we were properly trained in use and in cleaning of the new machine. We also appreciated the fact that after the machine was purchased and installed, Mitch didn’t disappear. He would periodically check in to make sure the equipment was working properly and that we were happy with their product. This purchase has increased business simply by the speed and endurance of the machine. I would highly recommend working with Mitch and MEC, as they are a trustworthy company that stands by their products.
Ryan Finley, Food & Beverage Manager
Raging Waves Waterpark
Mitch Brechon has been our salesman with Midwest Equipment ever since the closing of Taylor Equipment of Illinois.
In November of 2016 we inquired about purchasing a batch freezer for the upcoming 2017 season. It was a new endeavor for us even though we had been in the ice cream business for 34 years. It was Mitch who invited us to an equipment training seminar with Taylor employees to get firsthand experience with batch freezers and to learn various ideas, techniques and recipes. With Mitch’s assistance, we determined a small batch portable freezer would be in our best interest. When we were ready to take possession of the batch freezer, it was also brought to our attention that our soft serve machines that we thought could be repaired, needed to be replaced.
So, again with Mitch’s help, we ended up buying two state-of-the-art Taylor 8756 machines.
He was present throughout the entire process; purchase, set up, and installation. He answered questions and took care of any concerns we faced, he even exchanged out a portable cart for our batch freezer to utilize our space more efficiently. He constantly checked in with us during the season to make sure all pieces were running properly, and assisting us in fine tuning the equipment to our specific requirements.
Mitch is truly a man of integrity. He has gone above and beyond what one would expect. In all of our years of business, this was one of the easiest purchases we have ever experienced.
We look forward to working with Mitch in the future. As with any business team, ie lawyer, accountant, etc, we are pleased to call Mitch our equipment guy at Banana Split!
Randy and Lisa Brown
Banana Split, Inc.
We actually stumbled into MEC. We had an old ice cream maker and found out it wouldn’t suit our purposes. Mike Hammett came out and visited us and we decided to buy a used, reconditioned machine. Mike is thorough and responds very quickly. I have been in sales my entire life, and today it just doesn’t seem like sales people work as diligently as they did years ago. Mike is definitely old school in this way. We thoroughly enjoyed working with him. Out of the blue, Mike also talked to us about a chicken Broaster. We were blown away by the outstanding quality of the finished product. We ended up buying a Broaster, too. The Broaster was delivered quickly and Mike was there to do the training. Our people learned quickly and that was easily attributed to Mike’s easy manner. Although our sales to this point have been disappointing, we have been getting excellent Yelp reviews. We are certain that as word continues to spread our business will increase. I would highly recommend MEC and Mike Hammett individually.
Plowboy Restaurant Group, Inc.