From our dispatch team members who perform free troubleshooting phone services to the service technicians who are called out to work on machines, and the teams involved in installations we put the customer first. Just read what our customers say about us.

Matt R.

Midwest is known for having exceptional equipment and customer service. They are relationship people and we love that! Our experience with Tom, John, and the whole Midwest team has been wonderful. They do a great job of providing on time delivery, fast installs, and equipment training. Midwest also successfully provides ongoing service for all of our locations. Lion’s Choice is a St Louis based brand that has been around over 50 years and we are proud to have a brand partner like Midwest Equipment Company.

Matt R.Lion’s Choice Restaurants

My personal experience has been amazing! I wish all commercial equipment purchases could be this seamless! Mitch met with me at Logan’s and answered every question I had. What is the return on investment? How expensive is the machine? Do you have a payment plan? I loved the customer service, equipment and the return on investment. Mitch came out with the installer to make sure everything went smoothly, he stayed for staff training and was great about answering questions (sometimes the same questions twice!). We are BEYOND satisfied with our purchase! Mitch is only a phone call away if we need him. And the service team, I have only needed to call once, was great! They showed up within 24 hours to make a small adjustment and we have had no issues since! Our business has increased because of this purchase.

MichelleLogans in Freeport, IL
Ryan F.

Midwest Equipment Company over the past 10 years has been a tremendous partner. In the spring of 2017, Raging Waves purchased a new Taylor 8756 soft serve machine, we could not be happier with our decision. After speaking with Mitch Brechon at MEC, I could tell that they truly believed and stood by the products they offered and sold. Mitch was with us every step of the way in making sure the agreement we put in place was being followed. This purchase has increased business simply by the speed and endurance of the machine. I would highly recommend working with Mitch and MEC, as they are a trustworthy company that stands by their products.

Ryan F. Raging Waves Waterpark
Randy and Lisa Brown

Mitch was present throughout the entire process; purchase, set up, and installation. He answered questions and took care of any concerns we faced, he even exchanged out a portable cart for our batch freezer to utilize our space more efficiently. He constantly checked in with us during the season to make sure all pieces were running properly, and assisting us in fine tuning the equipment to our specific requirements. Mitch is truly a man of integrity. He has gone above and beyond what one would expect. In all of our years of business, this was one of the easiest purchases we have ever experienced.

Randy and Lisa Brown Banana Split, Inc.
Todd J.

We had an old ice cream maker and found out it wouldn’t suit our purposes.  Mike Hammett came out and visited us and we decided to buy a used, reconditioned machine.  Mike is thorough and responds very quickly.  We thoroughly enjoyed working with him. Out of the blue, Mike also talked to us about a Broaster Pressure Fryer.  We were blown away by the outstanding quality of the finished product.  We ended up buying a Broaster, too. I would highly recommend MEC and Mike Hammett individually.

Todd J. Plowboy Restaurant Group, Inc.
Glenn H.

I really forgot how good Russ Rogers is. This guy has no equal, on diagnosing system problems, in my opinion. He reflects well on your company, and the brand. I will have to start requesting him.

Glenn H.McDonald’s, Rockford, IL
Brittany H.

This company is super friendly, has great customer service, works hard for their clients. I will use them again!

Brittany H.D’s Frozen Treats & Concretes
Jim D.

Brandon deserves a shout out.  He represents your company very well.  He wears a big smile, he is well groomed and each time he has been in one of my Culver’s restaurants he treats us like a valued customer. His work is very thorough, and he did a great job training my team members on the safe and proper operation of our machine.  He deserves a thank you and a high five!

Jim D.Culvers Retaurants Owner
Bob R.

This is great!  We’ve had a ton of success using it (the Smokaroma) for cooking corned beef for our Reubens.  The lowest shrinkage and least amount of cooking time compared to all other methods we’ve tried over 17 years.

Bob R.Bierstube in Moline, IL
Shelly H.

David was very thorough and explained operation of unit very well. Explaining the operating instructions can be difficult with a slight language barrier, bur David remained patient and simplified the instructions as much as possible!

Shelly H.Osawatomie High School